Get in Touch With Us
Have a question, a suggestion, or something you'd like us to look into? We're here to help. Whether you've spotted an error in one of our guides, want to flag a concern, or simply need a bit of guidance navigating the site, reaching out is straightforward.
We read every message that comes in. Response times vary depending on volume, but we aim to reply within two working days. Complex queries may take a little longer — we'd rather give you a thorough answer than a rushed one.
What You Can Contact Us About
- Content corrections: If you believe a figure, fact, or piece of information on our site is inaccurate or out of date, let us know. We take accuracy seriously and will investigate promptly.
- General enquiries: Not sure how something works? Send us your question and we'll do our best to point you in the right direction.
- Feedback and suggestions: We're always looking to improve. If there's a topic you'd like us to cover, or a section of the site you think could be clearer, we welcome that input.
- Partnership and editorial enquiries: If you represent an organisation and would like to discuss a potential collaboration, please include relevant details in your message so we can assess it properly.
- Responsible gambling concerns: If you or someone you know needs support, please reach out. We can point you towards appropriate resources and organisations that offer confidential help.
How to Reach Us
The best way to contact us is by email. It keeps a clear record of your query and ensures nothing gets lost. Send your message directly to:
Please include as much relevant detail as possible — for example, if you're referring to a specific page or section of the site, mention it by name or paste the URL. This helps us locate the right information quickly and respond more effectively.
A Note on Response Times
We operate with a small, dedicated team. During busy periods, replies may take slightly longer than usual. We do not offer live chat or telephone support at this time. Email remains our primary and most reliable channel.
Thank you for taking the time to get in touch. Every message matters to us, and we appreciate you helping us keep the site accurate, useful, and trustworthy.